Testimonials

'Richard was very prompt and efficient.  We were able to make an appointment with Richard within a week.  Richard is obviously very knowledgeable in regards to the Jura coffee machines.   We now use our machine every day and are particularly pleased with his suggestion for an additional part to the machine which has made it far easier to froth the milk for cappuccinos, lattes and (what my children love) hot milk for their hot chocolates.
 
 A E Horney'  14th March 2011
 
                                                                                                                                                         
 
Hi Richard.
I thought I must drop you a line to say thank you for an unbelievable service from the first e.mail to receiving my machine back.
Such genuine and honest service is quite rare these days.
Our family business has been around for 62 years and in it's third generation so I know about service and knowledge.
I wouldn't hesitate to recommend you to my many friends and acquaintances.
Wishing you all the luck for the future
 
Kind Regards
Grant Young
Managing Director

Condor Cycles Ltd
 
                                                                                                                                                         
 

I contacted Richard via e mail regarding a service for my 3 year old Jura coffee machine, he replied extremely promptly and came out the following week. Not only did he service the machine but he also spent time helping me programme my machine to suit my preferences and also had great tips about day to day maintenance to keep the machine in good condition. He also supplied me with some really good coffee beans that he supplies at very reasonable prices. I found the service very professional and will definitely be using their service in the future.

Emma Clayton-Jones – Jura Impressa Z5 Serviced 6th April 2011

                                                                                                                                                         

  

Thank you for mending my C5 Jura Impressa coffee machine. It was very convenient that I was able to drop off and collect the machine. It works perfectly now and I appreciate the tips you gave me to avoid having the same problem again.

Liz, Brighton Jura Impressa C5  -  21st April 2011

 
                                                                                                                                                        
Following some problems developing with our machine and no real help from our nearest dealer we got in touch with Richard. He provided excellent advice and then came to visit us very quickly (on a Sunday!) to service the machine and replace some of the parts. This was combined with some excellent advice which means that our coffee is now even better than before. This is service at its best so Richard gets an unreserved recommendation from us.
 
Geoff Booth - Jura F50 - Service 1st May 2011
 
                                                                                                                                                       
 
 
 

We asked Richard at Cafe Select to repair and service our Jura X-9 which had been unusable for the last 6 months! He kept us informed about what was needed to be done and turned the machine around very quickly and at a very reasonable price. We now have a beautifully clean machine which serves great coffee again. Many thanks Richard.

 

Luke Styles, Managing Director, Southern Counties Computers Ltd.

                                                                                                                                                      

It was very sad day in the Price household when our Jura coffee machine broke down. It was great to know that not only could Richard come to Cambridgeshire but he discussed what was wrong and pre-ordered every possible part that could have broken. In the end it was a small switch and the coffee machine was mended and serviced in one visit. Cost a fraction of the price of replacing the coffee machine. Great customer service.

Mrs Price, Jura F70, Service & Repair, May 2011

                                                                                                                                                      

 

When our Jura F50 began to leak water from underneath, we were expecting to be without our coffee machine for a few weeks whilst it was sent away and eventually returned. Fortunately a phone call to Richard at Café Select gave us a concise diagnosis and an appointment to come to us and repair and service the machine was booked at a date and time to suit us.

On arrival Richard showed us the cause of the problem and carried out a service, after which he gave us some useful tips on getting the best operation and service from the machine.

We couldn’t be happier because we did not have to wait any longer apart from the 2 hours while the full service was carried out. We will definitely be a regular customer from now on.

Theresa – Cobham -  Jura F70 Repair & Service – June 2011

                                                                                                                                                                                                                                                                                                          

"Richard was able to diagnose the problem with my Café Swiss CS100 coffee machine having only been supplied the briefest of details. He not only gave guidance of how to fix the problem but freely shared his knowledge of how to perform maintenance to ensure the fault did not re occur. My coffee machine is now working better than ever!"

Brendan Poole - CS100

                                                                                                                                                    

"Thank you Richard for servicing and repairing our 4 year old F50, it's like we have a brand new one!
We were very happy with the service provided at our home, and the very reasonable pricing. True value for money and a good chat over a delicious cup of coffee!
Willem Driebergen, Cambridge"

                                                                                                                                                    

Richard has been most helpful in sorting out the problems with our Jura coffee machine.  
His understanding of the machine and its workings are excellent and he has been both reliable and efficient.  His kind and friendly approach has been greatly appreciated during visits.  
Sue from the Blackthorn Café, Barming.

                                                                                                                                                   

Service and advice is second to none.  I have never had to wait days for our machine to be repaired or serviced – I have always received extremely prompt and excellent service from Richard.  I hope his business goes from strength to strength!
 Kind regards,  Robyn,  Lumesse Limited.

                                                                                                                                                                                                  

We use Café Select for all of our Jura machine supplies and repairs in both of our large offices. I really appreciate the personal service that we always receive from Richard and the team. Also, the pricing is great compared to other companies we researched. Very satisfied customer!! – Laura Hurley HOCHTIEF/Murphy JV - April 2013

                                                                                                                                                                                                  

Richard gave my most prized appliance a new lease of life by giving it a thorough service at our house.  He was punctual, polite, clean and efficient.  He explained exactly what he was doing and took time to answer all my questions. 
We had a small issue with the machine about a month after the service to do with me not emptying the coffee bin and Richard answered my email immediately and in great detail.  So ten out of ten for after care service too. 
I'd recommend Richard without hesitation.
Ian Fallmann

                                                                                                                                                                                                  

'If only service of this high quality was more common! Richard was quick to respond to my email, arranged to visit at a convenient time and was punctual. He then proceeded to do a very thorough service, communicating well what the problem was and how it should be solved. He was also extremely helpful recommending ongoing care of the Jura machine. I wouldn't hesitate in recommending this service.'
Claire Bell, Jura F90 - April 2013

                                                                     
"Café Select were excellent. Highly reliable service, they provided us with good honest feedback when our coffee machine broke explaining to us what needed repairing and the pros and cons of repair versus buying a second hand machine. Richard was incredibly knowledge about different coffee machine manufacturers and was great at listening to our needs and advising on a machine that would best suit them.
Only a few days ago did our employees comment on how great the quality of the machine was and how it was even better, quieter and much easier to work than our previous model which was far more expensive.
 
I highly recommend Café-Select and Richard as its owner. Great, fast, informed service and reliable products - great value for money!"
Clio Packenham - GML Capital - Xs90 
                    

On two occasion Cafe Select have repaired and serviced our Jura coffee machine. We received an excellent and prompt service
backed up with good detailed advice on how to care for the machine and prevent a reoccurrence of the problems. I would not
hesitate to use them again.
  
Best Regards                                              
 
 
Mark Duffy                                             
 
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We would like to express our gratitude for the excellent service we have received from Richard at Café Select.  He is always prompt and efficient at sorting out any problems we have with our Jura.  Our machine is old and overused but he still manages to keep it going!  If and when we need a replacement, we would not hesitate to contact Richard
 
Carol Whitehead, Landmark Information Group





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